Our Commitment to Your Peace of Mind
At H-Mindfulnes, our purpose is to help you find balance, focus, and calm — digitally and effortlessly.
We stand behind every soundscape, movement pack, and mindfulness tool we create.
If something doesn’t feel right, we make the resolution process just as peaceful as the experience itself.
1. Refund Eligibility
We offer a 30-day satisfaction guarantee on all digital products purchased through our official store.
You may request a full refund within 30 days of your purchase date if:
- The product does not function as described or fails to download properly.
- You experience major technical issues that prevent normal use, and our support team cannot resolve them.
- The product simply doesn’t meet your expectations, and you’ve made a reasonable effort to use it as intended.
💡 We believe calm should not be complicated. If you are unsatisfied — tell us, and we’ll make it right.
2. Non-Refundable Circumstances
Refunds cannot be granted in the following cases:
- The digital files were downloaded and used successfully for over 30 days.
- The product was purchased through third-party resellers or unauthorized platforms.
- You are requesting a refund due to personal preference after long-term use.
- The refund request is submitted after the 30-day window.
Each product is digital and intangible, meaning there are no physical returns or exchanges.
3. How to Request a Refund
To initiate a refund:
- Send an email to support team
with your order number and the name of the purchased product. - Briefly describe your issue or reason for dissatisfaction.
- Our support team will review your case and respond within 12–24 hours on business days.
- Once approved, your refund will be processed within 3–5 business days back to your original payment method.
- You’ll receive confirmation as soon as the transaction is complete.
4. Product Access After Refund
When a refund is issued, access to the digital files, course content, and updates will be automatically revoked to maintain licensing integrity.
If you purchased multiple products, only the refunded items will be affected — all others will remain available in your account.
5. Technical Assistance Before Refund
Our priority is always to help you resolve issues before cancellation.
If you encounter difficulties with downloads, installation, or integration, our technical team is available to walk you through step-by-step solutions via email or remote guidance.
We’d rather help you experience calm than process a return.